Privacy Policy

At The SLEAT Behaviour Consulting

At The SLEAT Behaviour Consulting, we are committed to protecting your privacy and ensuring the security of your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Code of Conduct for registered providers. Although we are not an NDIS-registered service provider, we comply with all applicable privacy and confidentiality obligations as an NDIS-registered Behaviour Support Practitioner.

By engaging with our services, you consent to the collection, use, and sharing of your personal information as outlined in this policy.

Information we collect

We may collect personal information from you in several ways, including:

Direct interactions:
- When you contact us directly via email, phone, or through our website for inquiries, services, or support.
Services usage:
- Information collected when you use our services, including during discovery calls, completing clinical questionnaire upon enrolment of services, data on your preferences, interactions, and feedback.
Third-party sources:
- Information we receive from other stakeholders, including healthcare providers, allied health professionals or other agencies (this may include but not limited to your NDIS local area coordinator/planner, schools/preschools/day care/work places) with your consent.

The types of information we collect may include:

Full name, email address, street address and phone number
Demographic information (e.g., date of birth, age, gender)
Health information relevant to the services we provide, such as your disability type, medical history, progress notes, current therapy goals, and treatment plans
NDIS participant information, including your NDIS plan details and funding (if applicable)

We collect this information to provide tailored services and ensure that we meet your individual needs.

How we use your information

We use the personal information we collect for the following purposes:

To provide you with the services you request, including clinical supervision, behaviour support services, and relevant consultation services
To communicate with you about your care, progress, and any changes to services or appointments
To assess and improve the quality of our services, ensuring compliance with NDIS best practice standards
To manage billing, payments, and administrative processes
To comply with legal and regulatory obligations, including those outlined by the NDIS Quality and Safeguards Commission and the Privacy Act
To advise you if our Terms and Conditions or Privacy Policy have been updated or amended
To update you of changes to service conditions
To keep you informed about new resources, or other relevant matters
To collaborate with your stakeholders, with your consent, to provide the services you request

We will only use your information for these purposes and will not use or disclose your personal information for any other purpose without your consent, unless required by law. Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy. We will immediately remove your personal information from its database if requested by you.

How we protect your information

The SLEAT Behaviour Consulting uses the following electronic, wed-based services to store and use your data. They may include:

Everbility – https://everbility.com.au
- Used for session notes, progress report writing, behaviour support plan writing, document storage, and communication logs. Data is hosted in Australia and complies with Australian data protection laws.
Splose https://splose.com/
- Used for scheduling, clinican team communication, collection and storage of personal and health information, invoicing, service agreements.
VB-MAPP https://www.vbmappapp.com
- Used for progress monitoring.
EFL https://eflapp.com/
- Used for progress monitoring.
Xero Accounting https://login.xero.com
- Used for reconciling accounting transitions.
Microsoft Exchange https://products.office.com
- Used for sending and receiving emails via the thesleat.com domain.
Zoom and Zoom AI Companion https://zoom.us/
- Used for videoconferencing/telehealth sessions and meetings. The Zoom AI Companion may provide features such as meeting summaries and note-taking. These tools are used only with your explicit consent. Any AI-generated content is managed in accordance with our privacy and confidentiality obligations.
Microsoft Teams https://products.office.com
- Used for videoconferencing/telehealth sessions and meetings.

Where electronic data is transmitted to internationally based servers, The SLEAT Behaviour Consulting has taken steps to ensure that data is maintained under security and privacy principles that provide a level of protection at least as secure as those required by the Privacy Act 1988. Specifically, the Privacy Act imposes specific rules regarding the transfer or disclosure of personal information to overseas entities. Under Australian Privacy Principle (APP) 8, we impose restrictions on the transfer of personal information to overseas recipients. This ensures

How we share your information

We may share your personal information with third parties in certain circumstances, including:

Service providers:
- Contractors or allied health professionals (such as psychologists, behaviour support practitioners, occupational therapists, or speech therapists) who assist in delivering the services you have requested. These service providers are bound by confidentiality agreements.
NDIS-related purposes:
- If applicable, we may share information with the NDIS or other relevant parties (e.g., NDIS planners, support coordinators, or health professionals) to help implement your NDIS plan effectively.
Legal and regulatory purposes:
- We may disclose your information if required to comply with legal obligations, such as reporting requirements to the NDIS Commission or other relevant authorities.
Business transfers:
- In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction. We will notify you if this occurs.

We do not sell or rent your personal information to third parties.

Your rights and choices

Under the Privacy Act 1988 (Cth) and the NDIS Code of Conduct, you have several rights regarding your personal information, including:

Access:
- You can request a copy of the personal information we hold about you.
Correction:
- You can ask us to correct any inaccurate or incomplete information we hold about you.
Deletion:
- You may request that we delete your personal information, subject to any legal or contractual obligations.
Opt-out:
- You can opt out of receiving marketing communications by contacting us directly.

Cookies and tracking technologies:

We use cookies and similar technologies on our website to enhance your experience and improve the site’s performance. Cookies are small text files stored on your device. You can manage cookies via your browser settings; however, disabling cookies may affect the functionality of our website.

How to contact us if you have any questions

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. We encourage you to review this policy regularly to stay informed.

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights under this policy, please contact us:

The SLEAT Behaviour Consulting

PO Box 189, North Ryde BC. NSW 1670

M: 0402 216 880

E: celene.goh@thesleat.com

If you are not satisfied with how we have handled your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission.